How to Convince Your Boss to Upgrade Your Legacy Phone System

It’s time.

You know that legacy phone system is becoming obsolete and switching to VoIP is the best move: There’s little shortage of benefits, and it makes sense from both administrative and business standpoint. That said, how do you persuade your boss to make the jump?

Upgrading a phone system is no small feat. And sometimes, your boss simply doesn’t realise how legacy phone systems are holding business back. To convince the upper management of the essential phone transformation, your job is positioned to present the case tangibly while providing essential evidence of overall return on investment (ROI) – including the problems it could solve, the additional business advantages it could bring, and the potential savings in the long run.

Here are several power-packed arguments to help you get started.

1. Issues with Your Current Legacy Phone System

There are a number of factors that can cause a legacy telephone system, or a traditional PABX system, to fail when you need it most. Try to remind your boss of your current issues. They may include the customers’ complaints on the ability to reach employees, the difficulty of adding phone lines, complex system administration, escalating phone bills and maintenance costs, disaster-vulnerability, etc. Below are several key points to bring up.

  • Legacy PBX is making company growth cost-prohibitive

Legacy phone systems, often referred to as analogue or PABX systems, rely on hardware and physical phone lines to carry your voice traffic. The means: if you need to add new phone lines or cover more users, the costs can be fairly expensive because there are new hardware and copper wiring to settle.

In contrast, IP PBX systems can be scaled up and down effortlessly and cost-effectively to meet your business growth. Whether with an on-premises or cloud-based system, new phone lines (SIP Trunks) and users can be added over the Internet at anytime without any wiring work and any installation fees. All it takes is to make a few point-and-click changes in your administrative portal, or to call your service provider for an additional PBX extension/line package. In effect, upgrading to an IP-based telephony solution like Rosh-Tech’s Cloud Phones will allow your business to grow and expand phone system capacity at anytime in a much simpler way, and most importantly, without breaking the bank.

  • Legacy PBX falls short of demanding mobility and integration capacity

A physical desk phone that sits in the office won’t help an employee who is offsite for the day, or working from home for several weeks. Businesses are now in demand of a highly mobile and integrated communications system to accommodate the growing on-the-go workers and efficient data processing. Unfortunately, legacy phone systems aren’t capable of such capacity. Your employees should always “stay in place” to not to miss a call. And unified communications is simply not allowed for in the legacy PABX’s outdated IT infrastructure.

A cloud based phone system will definitely change things up, however. For example, with IP-based Rosh-Tech’s Cloud Phones, your employees may move throughout the office with mobile device and laptops to collaborate, or work remotely: all voice telephony features alongside the advanced UC capacity like IM, presence, and file sharing are always at their fingertip. Besides, business-critical applications like CRM, Hotel PMS, Call Center can also be integrated to auto-process mass data, bringing your business efficiency and productivity to the next level.

  • Legacy phone systems bring escalating phone bill and maintenance costs

Legacy phone systems don’t require frequent update, but making changes to meet your businesses’ needs can cost you an arm and a leg. With a legacy PABX, you may be required to purchase additional hardware for advanced features. And whenever a problem occurs, you’re often asked to pay for on-site tech support from vendor. There is little remote tech support option and things can’t get fixed on time, which may cause unexpected business with system downtime.

In addition to the maintenance costs, phone bills with a legacy phone system are also substantial. Your calls are transmitted via antique ISDN and PSTN lines that charge at a much higher rate than VoIP, especially for long-distance and international calls. After all, the telecom carrier needs to invest in wires, cables, and satellites to support your phone lines.


2. Additional Business-enhancing Benefits with the New VoIP PBX

The key step to gain upper management support is to prove the upgrading is a right move. Listing the advantages that your legacy PABX isn’t capable of is most straightforward. Based on your complete network and infrastructure assessment, present your proposed solutions and state your case as to why it’s the best option. Here are several common VoIP advantages to help dissipate your boss’s concerns.

    • Unified, integrated communications: having the ability to embrace multiple collaboration and communication features in one platform. Bring the company together with advanced features like mobile softphone, conferencing, messaging, presence, etc. And fuel your sales and support process with robust CRM integration that enables quicker access to customer data.
    • Simpler system management: an IP-PABX system will be much more familiar to computer-savvy people. This can be especially true for Rosh-Tech’s Cloud Phones that have a GUI front-end. The adds, changes and moves can be done in a web-based administrative portal in minutes.
    • Remote extensions and softphone: employees can plug in a compatible IP phone at home to their Internet connection and be connected in minutes. Coordinated mobile softphone apps also allows your road warriors to have their business extensions always with them.
    • Branch offices: Rosh-Tech’s Cloud Phones allows for the creation of bridges among office locations over IP phone lines or internet connections. Once you have a cloud-based phone system, the IP handsets will be the only significant cost of the hardware needed for a new office location.
    • Eliminate phone wiring: connect hardware IP phones directly to a standard computer network port which it can share with an adjacent computer. Software phones can be installed directly on the PC. By eliminating phone wiring, adding or moving extensions is much easier, and new offices can completely eliminate the need for wiring extra ports.
    • Fast migration to VoIP: finish your whole system migration to VoIP in less than one day. Most VoIP PABX systems now arrive plug-and-play ready and are easy to configure with easy-to-understand buttons/drop-down on the Web GUI. The advanced IP Phone auto-provisioning can also help to deploy multiple handsets in bulk.


3. The Potential Savings of Upgrading to VoIP

The best way to appeal to upper management is to focus on the cost-effectiveness of the new solution. But don’t just say, “It’s cheaper!”. Provide concrete figures that spell out how much you’ll save with a VoIP system when convincing your boss. Do a side-by-side comparison of your current phone system spend, including the cost of individual features.

VoIP reduces operating expenses enough to pay for itself in the near term. And it can save the company a whole lot of money going forward. Here are several statistics to help you prove the point:

  • A business that adopts VoIP technology can expect to see between 50% and 75% cost reduction. And businesses with 30 users using a new VoIP system save around $1,200 per month.
  • Small businesses that switch to VoIP reduce their local call costs by up to 40%, and international call costs by up to 90%.
  • Businesses can save up to 75% on communication if they opt for VoIP.

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