Why IT Pricing Is Often Hidden
After doing some research, we noticed a pretty consistent reoccurrence: costs, inclusions, and company comparisons are often left vague. In many cases, there’s very little detail, and the important stuff tends to stay behind the curtain.
Often, this happens because IT companies don’t want to disclose their pricing upfront. Instead, they prefer you to click a “Contact Us” button, which then asks for your email (and sometimes your phone number). As a result, you’re suddenly on a mailing list you didn’t really want to join.
Why transparency matters:
Personally, I’m not a fan of my inbox filling up with emails from businesses I’m not going ahead with. Seeing clear pricing upfront is so much more appealing above all it helps me understand what to budget for right away.
That’s why, here at Rosh Tech, we prioritise transparency for all customers.
What Managed IT Services Cost
For a 10–200 employee business in the Brisbane, Gold Coast and Northern NSW regions, Rosh Tech managed IT support costs between $100–$120 per user per month.
For example:
- 20-user business invests$2,000–$2,400 per month
- 75-user company spends $7,500–$9,000 per month
- 150-user organisation invests $15,000–$18,000 per month
Of course, some providers charge less, some charge more. Typically, the difference comes down to how much security, support coverage, and strategic guidance is included.
The 4 Factors That Determine Managed IT Support Costs:
(In most cases)
- Number of users and devices
- Security enforcement level (Basic vs Zero Trust)
- Microsoft 365 management and compliance requirements
- Proactive and Strategic guidance
Another key point is that every business operates differently, As a result, these factors can significantly impact monthly investment.
Why Some IT Providers Charge Less
Lower-priced providers may:
- Offer reactive, ticket-based support
- Limit security enforcement
- Exclude strategic planning
- Separate charges for onboarding
In most cases, lower cost will mean sub standard outcomes, Consequently, business owners often become frustrated and are forced to stay involved in the ongoing management of their IT systems.
What $100–$120 Per User Should Include
- 365-day technical support
- Monthly onsite visits from a senior engineer
- Zero Trust security enforcement
- Microsoft 365 security management
- A dedicated vCIO for strategic planning
- No onboarding fees
How to Decide What’s Right for Your Business:
- Has 20+ employees
- Uses Microsoft 365
- Handles client or financial data
- Wants predictable IT costs
Accordingly, proactive managed services are usually the more stable option.
If you’re a micro-business (< 10 users) with minimal risk then all things considered, reactive support may still be more suitable for you at the moment.
Real Example:
A Brisbane-based 60-person business previously paid $150 per hour for reactive IT support.
After moving to a $110 per user fully managed plan:
- Emergency callouts stopped
- Security incidents dropped to zero
- IT budgeting became predictable
- Quarterly strategy sessions improved planning
The fixed fee $6,600 per month support arrangement for unlimited support ended up costing less than previous hourly plan because unexpected costs each month had a habit of always driving up the total annual spend.
Rosh Tech provides proactive, security-first managed IT services for 20–200 employee businesses across the Greater Brisbane region.
Our pricing reflects:
- 365-day support
- Zero Trust enforcement
- Dedicated strategic planning
- No onboarding fees
If you’d like a clear breakdown of what your business would cost, we’re happy to provide one.